Refunds & Returns
Because every product from Forevermore Lane is custom-made, we can only accept returns for items that are faulty or do not match your order. In such cases, our first step will be to resolve the issue either by repairing the original piece or making a new one, depending on the nature of the fault. We will ask you to provide photos of the fault and may ask you to return the item for us to inspect and work out the best outcome.
A refund may be possible if you cancel before we have ordered in your jewellery or started work on it. You can cancel anytime with us up until you send your inclusion pack back to us. If you need to make any amendments please contact us ASAP. If we have already started on your item this may not be possible.
We handcraft each piece of memorial jewellery with the utmost care and respect. While we will use the colour you have chosen, please be mindful that the final shade may have slight variations from what is shown online. These differences can be caused by factors beyond our control, including your screen's resolution and the unique characteristics of the ashes we receive. Each person's ashes are unique in their natural colour, texture, and composition—from soft white to darker charcoal. These variations mean that every piece we create is a one-of-a-kind tribute, with no two being exactly alike. We believe this is a truly beautiful part of the process, ensuring your keepsake is as individual as the person it honors.